Shipping

 

1. Do you ship to my country?

Yes, we ship to the US, UK, Canada, Australia, Europe, and the world with standard shipping. If you would like to know if we ship to your country, please send us an email at hello@meowhiskers.com

 

2. How much does shipping cost?

Standard shipping cost $3.99. You can enjoy free shipping on orders over $59.

 

3. Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

 

4. How long will it take for my order to arrive?

Here's typically how long it takes for your order to arrive:

United States, United Kingdom, Europe: (Est. 5 - 10 business days) 

Australia, Canada, New Zealand: (Est. 5 - 15 business days) 

Central & South America: (Est. 10 - 20 business days)    

Asia: (Est. 5 - 15 business days)    

• Additional packaging time of 1 to 2 business days is required to prepare your order for shipment.
• Remember, these times are just estimates, so your order might be ready sooner or later than expected.

 

5. How can I track my order?

When your items are shipped out, you should receive an automated notification via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, no worries. Contact us at hello@meowhiskers.com and our customer support team will help you track your order.

 

6. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at hello@meowhiskers.com. We’ll either resent a new one to you or give you a full refund.

 

7. Can I cancel or change my order?

If you would like to cancel or make changes to your order, please contact us within 12 hours after you place the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.